Returns and Exchanges

Q. How do I make a return or exchange?

If you are not completely satisfied with your online purchase, we will gladly accept the return or exchange of unwashed, saleable items, or defective items within 15 days of receipt of purchase. Returns postmarked after 15 days of receipt of merchandise will not be accepted.

Customers are responsible for return shipping costs. We are a small business and do not offer free shipping on returns. Some companies raise their prices to cover these costs, we have chosen not to. 

Original shipping costs are not refundable. Refunds will be processed to the original payment method minus the original shipping cost. If you received free shipping, the original outbound shipping cost paid by Flying Sheep Country LLC will be deducted from your refund to cover the cost of originally shipping the item(s) to you. 

Flying Sheep Country LLC is not responsible for returned items lost in transit.

Laundered or used items cannot be returned or exchanged. 

Q. Can Final Sale purchases be returned? 

Final Sale items cannot be returned. No exceptions will be made for sizing, fit or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions, please chat with our Customer Experience team before placing your order.

To start a return,  contact us at CustomerService@FlyingSheepCountry.com and we will send you instructions on where to send your package. Please include your original invoice with your return and note the reason you are retuning the product.

Questions regarding your order or return can be answered by emailing CustomerService@FlyingSheepCountry.com or by calling 310-819-7052 (M-F, 9 am - 5 pm PST).

Q. I received a Flying Sheep Country item as a gift; is it eligible for return?

If you received an item a gift and you wish to return it, you can contact us at CustomerService@FlyingSheepCountry.com. And we will send you instructions on where to send your package, copy of the gift invoice and note on why you are retuning the item.

Please include your name, email address, phone number and mailing address with your shipment. Once we receive your return, we’ll email you an electronic gift card for the value of the item(s) purchased that you may use toward a future purchase with us. This transaction will be confidential.

Q. How long will it take to get my refund?

Refunds and exchanges are typically processed within 5 business days of receipt and the refund should post to your original payment method within 72 hours.

Ordering

Q. What payments do you accept?

We’re happy to accept all major credit cards (VISA, Discover, Mastercard, American Express), as well as Paypal and Amazon Pay.

Q. How long will it take for my order to ship?

Items shipped via Standard Delivery typically arrive in 5-7 business days, but longer transit times may occur during promotions or peak seasons. Expedited shipping rates (USPS Priority or Express) are also available; rates are calculated during checkout.

Q. Do you ship outside of the US?

Please email us to discuss shipping outside the US.  Please note if ordering outside the US, the recipient is responsible for all customs duties and import fees. Most countries will charge custom fees on any order. 

Q. I pre-ordered an item and bought an item in stock, will they ship separately?

All of the items in your order will ship when your pre-order has arrived. If there is an item in stock that you want shipped in our standard 1-2 business days, please place it as a separate order. 

Q. Can I purchase a gift card?

Absolutely! Click Here to send an electronic gift card to a friend or loved one.

Q. Do you offer gift packaging?

We don’t currently offer gift wrapping but if you indicate that your order is a gift during checkout we’d be happy to include a complimentary handwritten note .

Q. How do I track my order?

Your tracking information will be automatically emailed to you when the shipping label is created for your order. If you don’t receive an email from us within a few days of placing your order, be sure to check your spam folder. 

Q. My order says it was delivered but not received, what should I do?

A. Please contact us ASAP if you received a delivery notification and do not have your order and we will work with you on resolving the delivery issue. All orders will be considered delivered correctly within 3 days of the delivery notice. Please make sure you have a secure delivery location as we will not be able to assist you with stolen packages. 

Products

Q. Do you carry any other tablecloth sizes?

We list all tablecloth sizes available per design. If there is a size that you would like to see us carry, please email us to let us know.

Q. Do you have custom orders?

Yes, we can create a custom order for most of our placemats and napkins. There is a minimum number of pieces per item and please allow 6-8 weeks for delivery. If you are interested, all custom orders are created with one of our Customer Experience team members. 

Q. Do you have a physical store?

We're an online boutique and are carried by select retailers. Subscribe to our newsletter for any pop-up locations.

Q. What are your care instructions?

 Block Print Linens

• Spot clean stains. 
• Wash in cold water on a gentle/delicate cycle or hand wash.
• Add about a 1/4 cup of distilled vinegar to first wash to help color maintain its intensity.
• Tumble dry on low heat. 
• Iron on cotton setting on reverse side. 
• All items are safe to be dry cleaned.

If you are concerned about fading, adding vinegar and using non-enzyme detergent will help prevent fading. There is some degree of fading expected, as block prints are hand-dyed. 

Embroidered Placemats & Napkins 

• Spot clean stains, we recommend a delicate fabric stain remover.
• Hand wash cold; only use delicate specific detergent, do not bleach. 
• Hang Dry
• Warm iron as needed

Embroidered Linen Placemats & Napkins

• Hand wash only.  
• Dry flat.
• Do not wring, bleach or add fabric softener.
• Iron while still damp, on reverse side of embroidery with linen setting.

Embroidered Faux Leather

• Do not wash. Wipe with a damp cloth only. 
• Spot clean the embroidery if needed with delicate fabric cleaner.
• Do not use bleach.

Wholesale

Q. Where can I find more information about selling your product in my store?

If you are interested in becoming a wholesale partner, please email us at: CustomerService@FlyingSheepCountry.com 

We also work with a limited number of online retailers via the Collective. You can request us here.

We carry select inventory at our shop on Faire.